What/Who is Cartridge Hero?
Cartridge Hero is an online division of Kingdom Cartridge, a family-owned and operated company based near Ann Arbor, Michigan.
Cartridge Hero specifically helps businesses save money while eliminating headaches involved with the ordering of printing supplies. We are fast and focused.
Is Cartridge Hero a franchise?
Do we sell ink cartridges?
No. Ink is different than toner. We only sell toner cartridges for laser jet printers. We primarily sell to primarily to businesses, including those that are home-based.
What is a compatible toner cartridge?
It is an alternative to name-brand (or OEM) toner cartridge. Compatible toners are made with new components, just like their name-brand counterparts. The only part that is re-purposed in the manufacturing process is the outer plastic shell or casing. They are equally reliable, but simply cost much less. Utilizing compatible cartridges eliminates a tremendous amount of landfill e-waste and is much better for the environment.
What brands do you have compatible toner cartridges for?
The 5 major brands that cover 90% of our customers are Brother, Canon, Dell, HP and Lexmark. Just contact us if you do not see your brand as we have most toner brands available.
Are our cartridges foreign or domestically built?
They are made in America (mostly in the Midwest)
What is our Product Warranty?
We stand behind everything that we sell. If you have any problems with our products, you can return them within 6 months for a full-refund. We want you to be thrilled with our products and our support. Returns of unopened product are subject to a 20% restocking fee.
What is the cost for shipping?
Nothing. Shipping is on us!
Do we offer expedited shipping?
Yes, but for the time-being, this must be arranged off-line. Please contact us by phone at 734-564-1590 if you need prices quoted for expedited shipments.
Do orders ship the day the order is placed?
Yes, orders received by 3PM EST are shipped same-day.
What shippers do we use?
We ship via both FedEx and UPS, depending on the facility that the product is shipping from. We currently ship from 4 warehouse facilities across the country.
Do we ship internationally?
What is our Return Policy?
90 days for unopened product, subject to a 20% re-stocking fee.
Is our website secure?
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol and we do not store any credit card information in our system.
We do not sell our customer’s information to anyone.